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Purple Dongle Support

  1. Is your dongle's light is on? If it is not, click here for instructions.

  2. Reinstall your version (v4, v5 or v6) by downloading at right.

  3. Safely eject the dongle, restart the computer, plug the dongle back in and restart FlowJo.

If this fails to help, please fill the fields below for support. You'll recieve an answer within 24 business hours.

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v4.6.2



v.5.7.2



v6.4.7

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  1. Does FlowJo detect your dongle? On the license information screen, FlowJo will give you information regarding dongle detection. This screen can be accessed through the following workspace menus: (PCs) Help=>Installation Help, (Macs) FlowJo=>Serial Number


  2. Please include your 5 digit invoice number. This will help speed any account related inquiries we might have to make.

    3.
  3. Please provide your computer and operating system information, along with your FlowJo version number

  4. Any additional notes

to send to FlowJo's tech support. Thank you for your patience.

 

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