Name:

Email:

Phone:

1. Is your dongle detected by FlowJo? If FlowJo detects a non-working dongle, a common error message on the License Information screen is "A black dongle with serial number .... has been detected but is not valid". Please include this number in your email.
   
   


2. Is your dongle named FJTHUMB? (case sensitive) Dongles must be named FJTHUMB to work. Rename if necessary.
   


3. Is your dongle recognized by your PC or Mac? The dongle will normally mount to the G or H drives of PCs and will show up in the Devices area of a Finder window and on the Desktop for Macs.
   


4. If your dongle is recognized by your computer, can you open the dongle and see a license.key file inside? A license.key file is required for the dongle to work. If your dongle does not contain a license.key, make sure to send your invoice number in your email.
   


5. Are you provided with the option to Initialize or Reformat the dongle? If so, please click here for further instructions.
   


6. What is the 5 digit number written on your dongle's plastic key tab? This Invoice Number will help speed any account related inquiries we might have to make.
   


7. Please provide your computer and operating system information
   


8. Any addtional notes
   
   

to send to FlowJo's tech support. You will recieve an answer in 24 hours or less. Thank you for your patience.