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Purple Dongle Support

In the unfortunate event that your dongle stops working, please do the following:

  1. Check to see if your dongle light is on. If it is not, click here.
  2. Make sure you have the most updated version 4, 5 or 6.
  3. Safely eject the dongle, restart the computer, plug the dongle back in and restart FlowJo.

If this fails to help, please fill out and send us answers to the following inquiries:

Did you mean to go to New dongle
Download
V4x or 6x
Download
V.5.7.2

Name:
Email:
Phone:


  1. Is your dongle detected by FlowJo? Mouse over for screenshot. On the license information screen, FlowJo will give you information regarding dongle detection. This screen can be accessed through the following workspace menus: (PCs) Help=>Serial Number, (Macs) FlowJo=>Serial Number


  2. Please include your 5 digit invoice number. This will help speed any account related inquiries we might have to make.

    3.
  3. Please provide your computer and operating system information, along with your FlowJo version number

  4. Any additional notes

to send to FlowJo's tech support. You will recieve an answer in 24 hours or less. Thank you for your patience.

 

Interested in upgrading to the latest version of FlowJo? Click here.

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