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Technical Resources and Research Specialist

Job Description

FlowJo, LLC is now a subsidiary of Becton, Dickinson and Company (BD). For over 20 years, the team at FlowJo, has contributed to critical advances in medicine and life science through our flagship software FlowJo®, a powerful and user-friendly analysis program for single-cell flow cytometry analysis. Flow cytometry is a critical tool used to advance our diagnosis and understanding of disease states including cancer, HIV, and infectious diseases.

We are currently seeking a new Applications Specialist - a high energy individual with a positive attitude who will serve science as a member of our Technical Resources and Research Support Team. Must be a versatile self starter with the ability to work independently as well as in group settings. Candidates will be passionate about science, have a strong desire to help customers solve problems involved in the use of our research software, and capable of teaching/demonstrating our unique feature-set to a wide audience of users (brand new students up to very experienced tenured professors).

Technical support personnel at FlowJo are responsible for effective communication to the customer base through: email (including written and graphical modalities), phone calls, and video conference calls. Other duties include and are not limited to - testing, documentation, new product development, communicating with other departments (software engineers, quality assurance, marketing, information technology, sales, and licensing staff), and willingness to go the extra mile.

Responsibilities:

Assist users with technical support inquiries via phone, email, and Flow forums.
Teach scientists to use FlowJo’s bioinformatics platforms.
Communicate customer needs to teams (engineers and support).
Collaborate with Engineering and QA for testing, specifying existing and future software components as informed by direct user feedback and Flow community developments.
Stay up to date with, and expand on expertise (flow cytometry and next gen-sequencing).
Contribute to the development of new applications.
Produce and edit documentation, including revising existing and develop new application documentation in accordance with FlowJo's Technical Writing quality and standards.
Liaise with other departments.
Present on topics related to software products.

Skills:

Strong customer service skill-set.
Ability to think on your feet and improvise with credibility.
Commitment to training scientists from around the world and at all skill levels to use software effectively in research and clinical settings.
Fluent and effective communication of software bugs and feature requests to developers.
Advocacy for science and scientific community

Attributes:

Passionate about service
Team player
Constructively skeptical
Flexible both in job role and problem solving
Results-driven and self-motivated
Natural, education-focused communication style (written and presentation)
Ability to understand customer challenges and needs and to present a solution

Required Experience:

B.S. (or better) in biology, chemistry, or similar.
2+ years work in flow cytometry, and/or 2+ years RNA or DNA sequencing.
Demonstrated passion for lifelong learning and self motivation through continuing education.

Preferred Experience:

2+ years in teaching role, either as assistant professor, teaching assistant, customer service or equivalent.
Intermediate coding experience in any relevant languages, including: HTML, JavaScript, R, C#, Objective-C++, Python, MATLAB, Mathcad.

Primary Work Location

USA OR Ashland - FlowJo