Tech Support

Help With Dongles

Before using your dongle, please read the following important information.

In most cases, you will find what you need here.


Important Information

A dongle is a small security device that plugs into your computer. It acts as a mobile serial number for software on any number of computers.

  1. Install or Download FlowJo:

  2. Do Not Rename the Dongle

    The dongle should appear as “FJTHUMB” on Macintosh. 

  3. Do Not Save Files to the Dongle

    (.fcs, .wsp, .jo, .mp3, .jpg)

    For additional dongle support, please email us at office@flowjo.com or call 1800-366-6045

Locating Your Dongle ID

Dongle ID Mac

1. Open Mac apple icon
2. Open ‘About This Mac’
3. Click on ‘More Info’
4. Under ‘Hardware’, click on USB
5. Under USB HighSpeed Bus, click on USB Disk
6. Look for ‘Serial Number’. This is the dongle ID

Mac Lion

1. Open Mac Apple Icon
2. Open “About this Mac”
2. Click “more info”
3. Click on the Storage tab, then click on Disk Utility
4. Click on “USB”
5. Then click “Serial ID”

Vista

1. Double-click the icon in the lower-right task bar that says “safely remove hardware”
2. Click on “Properties”, then  ”Details”
3. Select “Device Instance Path” from the drop-down list
4. The dongle ID will appear as the last part of a line, everything after the slash mark (“\”)

Windows 7

1. Navigate to Computer, then click on the dongle drive 
2. Right-click for Properties, then click “Hardware” 
3. Select flash drive, then “Properties”
4. Choose “Details”, then “Choose Device Instance Path”
5. The serial ID is everything after the last slash mark (“\”)

Windows 8

1. Click “Desktop View”, then “file Explorer”
2. Right-click for Properties, then click “Hardware”
3. Select flash drive, then “Properties”
4. Choose “Details”, then “Choose Device Instance Path”
5. The serial ID is everything after the last slash mark (“\”)

Windows XP

1. Right-click on My Computer, then click “Properties” 
2. Click the “Hardware” tab, then “Device Manager” 
3. Under Disk Drive, find the find the USB drive and double-click on it
4. Click on the “Details” tab
5. Make sure that “Device Instance” is chosen.
6. The Serial ID for the dongle will appear after the slash mark (“\”)

Dongle Troubleshooting Help

In the unfortunate event that your dongle stops working, please do the following:

  1. Is your dongle purple? Purple dongles are no longer supported and must be replaced. Please contact our office staff at office@flowjo.com or call 541-201-0022 to have your purple dongle replaced.
  2. Update your version of FlowJo. (PC users, please make sure the proper version of Java is running)
  3. Safely eject the dongle, restart the computer, plug the dongle back to mount as a drive and restart FlowJo.

Upgrade Information

Call now to see if you are eligible for a Free Upgrade!

Please call us to determine if you are eligible for a free upgrade, or to obtain our new simplified upgrade pricing.

Contact us USA: 800-366-6045 International: 541-201-0022
or office@flowjo.com for more information.

Why Upgrade to the Newest Version?

FlowJo is a leader in state-of-the-art flow cytometry analysis software. Now with a new, more
intuitive interface throughout. Our patented, hierarchical display, quick drag-and-drop cluster
manipulation, and flexible batch processing have all been optimized to offer the user a more
fluid, interactive experience.  To see all of the new features in version 10, we encourage you to visit docs.flowjo.com.

FlowJo Dongle Replacement

  • If a FlowJo dongle is defective due to its manufacturing, FlowJo will replace it without cost, and the faulty dongle must be returned to FlowJo, LLC.
  • If a FlowJo dongle breaks due to rough handling, such as twisting it in the computer, dropping a laptop, hitting it with a vacuum cleaner or foot, a new dongle will be sold to the researcher for a replacement fee plus shipping. The broken dongle must be returned to FlowJo, LLC.
  • If a FlowJo Dongle malfunctions, it is at the discretion of our dongle support team to replace or charge a replacement fee. If the dongle is 3+ years old, there will most likely be a replacement fee, because the dongle probably has been used extensively.
  • If a dongle is missing or misplaced, the lab will need to purchase a new one at the regular rates.*
  • If a dongle is stolen and there is an official police report documenting the theft, a new dongle will be sold to the researcher for a replacement fee plus shipping. *

*We like to know which dongle is missing so that we can arrange to get it returned to the lab if the missing dongle is found.

FAQ

Compensation

Compensation in flow cytometry is the process of correcting for fluorescence spillover emissions. The detectors, or channels, in the instrument are designed to detect a very specific range of emissions. However, the fluorophores used in flow cytometry do not adhere to the exact range of emission detected by the instrument. Therefore, in multi-color flow cytometry, each channel will detect the primary fluorescence, but also secondary fluorescence arising from other overlapping fluorophores. Single stain controls must be run to determine the amount of secondary fluorescence contributed to each channel.

For a more complete overview of the theory and principles of compensation, please check out this page.

For dongle customer support, please contact us at office@flowjo.com

Or by phone

USA: 800-366-6045

International: 541-201-0022